Contact information

For product, order, delivery or return questions, contact us using the details below.

Message us on WhatsApp

Support hours

  • Monday–Thursday: 09:00–18:00
  • Friday: 09:00–14:00
  • Saturday, Sunday and South African public holidays: 09:00–12:00

All support hours are South African time.

Expected reply time: Within one business day during support hours.

Business details

  • Trading name: Cart Culture
  • Legal name: Kara Montgomery, trading as Cart Culture
  • Legal status: Sole proprietor
  • VAT status: Not VAT-registered; VAT is not charged.
  • Location: Modderfontein, Gauteng, South Africa

Returns

Please contact us for return instructions before sending a parcel. See our Returns & Refunds page for return destinations, our physical and legal-service address, and your applicable rights.

Local delivery

Free delivery on Wednesdays only for ready stock is available to eligible addresses in our current 5 km local-delivery area, including Thornhill Estate and Lakeside Village. Order and pay by Tuesday at 16:00 for that Wednesday. Orders paid after this cut-off are scheduled for the following Wednesday. Eligibility is checked at checkout. See our Shipping & Delivery page for details.

When contacting us

For an order question, include the order number and the email address used at checkout. Do not send payment-card details, identity documents or banking passwords by email or WhatsApp.